Service Policies

Product Sourcing Policy

Our sourcing service does not include quality inspection, factory audits, lab testing, or cargo insurance. Quality Inspection which includes Pre-Shipment Inspection (PSI), During Production Inspection (DPI), Container Loading Check (CLC), and Factory Audits is available as a separate, paid add-on service — please request it with your quote if needed. Returns must be requested via email while items remain in warehouse storage within the supplier’s 5 to 7 day window, and all return shipping costs are the customer’s responsibility.

DDP Shipping Policy

Our DDP service offers seamless door-to-door logistics with customs clearance and tracking. Quality Inspection is available as a separate paid service—including Pre-Shipment Inspection (PSI), During Production Inspection (DPI), Container Loading Check (CLC), and Factory Audits for supplier verification. We also offer cargo insurance for your shipments; please email us to receive coverage details and a quote.