Service Policies

Product Sourcing Policy

Our sourcing service does not include quality inspection, factory audits, or lab testing. Cargo insurance is included with every shipment. For high-value shipments, please contact us at (info@dropzenlogistics.com). Quality Inspection, which includes Pre-Shipment Inspection (PSI), During Production Inspection (DPI), Container Loading Check (CLC), and Factory Audits, is available as a separate, paid add-on service. Please request it with your quote if needed. Returns must be requested via email while items remain in warehouse storage within the supplier’s 5 to 7 day window, and all return shipping costs are the customer’s responsibility.

Payment terms

Once the invoice we send is paid, we begin work on your order. Quotes are non-binding until an invoice is issued. All invoices are processed in USD.

DDP Shipping Policy

Our DDP service does not include quality inspection. Cargo insurance is included with every shipment. For high-value shipments, please contact us at info@dropzenlogistics.com. Quality Inspection is available as a separate, paid service and can be added to your shipment on request. This includes Pre-Shipment Inspection (PSI), During Production Inspection (DPI), Container Loading Check (CLC), and Factory Audits for supplier verification.

Payment terms

Once the invoice we send is paid, we begin work on your order. Quotes are non-binding until an invoice is issued. All invoices are processed in USD.

Legal & Compliance

Refund & Cancellation Policy

Cancellations are accepted before an invoice is paid. Once an invoice is paid and the sourcing or logistics process begins, our service fees are final. For product returns, eligibility is strictly dictated by the original manufacturer, factory, or marketplace. We will notify you of the supplier’s specific return policy during the sourcing process. If the supplier does not permit returns or refunds, we will be unable to facilitate one on your behalf. For suppliers that do allow returns, requests must be submitted via email within their designated 5 to 7-day window while the items remain in our China warehouse. The customer is responsible for all domestic return shipping costs. Once goods leave our warehouse for international DDP shipping, all sales are final and no refunds or returns are accepted under any circumstances.

Privacy Policy

DropZen Logistics LLC respects your privacy. We only collect the necessary information (such as your name, email, phone number, and shipping address) required to provide you with accurate quotes, invoices, and logistics services. We use secure third-party payment processors to handle invoices and do not store your direct financial data on our servers. We do not sell, rent, or trade your personal information to outside parties.

Terms of Service

By requesting a quote and paying an invoice from DropZen Logistics LLC, you agree to our service terms. We act as a third-party logistics provider facilitating sourcing, prep, and DDP shipping. Quotes are non-binding until an invoice is issued and paid. All invoices are processed in USD. We are not liable for manufacturing defects, as we do not manufacture the goods. For verified quality, clients must request our paid Quality Inspection add-on prior to shipment. These terms are governed by the laws of the State of Wyoming, USA.