Service Policies

Product Sourcing Policy

Our sourcing service excludes destructive quality inspections, factory audits, lab testing, and cargo insurance. Returns must be requested via email while items remain in warehouse storage within the supplier’s 5 to 7 day window, and all return shipping costs are the customer’s responsibility.

Inventory Return Policy — details

All incoming supplier shipments received at our warehouse are subject to the designated supplier return window (typically 5 to 7 days after arrival) once warehouse photos are provided.

• Return Window & Eligibility: Return or exchange requests must be submitted via email while items are still held in warehouse storage. Goods are strictly ineligible for return, exchange, or refund once they have been dispatched for DDP shipping or outbound freight.
• Supplier Policies & Fees: Processing returns is entirely contingent upon the original supplier’s acceptance policy. All shipping and logistics costs associated with returning items from the warehouse back to the supplier are the sole responsibility of the customer.

DDP Shipping Policy

Our DDP service does not include destructive quality inspection or cargo insurance. If you need cargo insurance for high-value shipments, please email us and we will provide you with the information through our email.

Payment terms

Once the invoice we send is paid, we begin work on your order. Quotes are non-binding until an invoice is issued.