Service Policies
Product Sourcing Policy
Our sourcing service excludes destructive quality inspections, factory audits, lab testing, and cargo insurance. Returns must be requested via email while items remain in warehouse storage within the supplier’s 5 to 7 day window, and all return shipping costs are the customer’s responsibility.
DDP Shipping Policy
Our DDP service does not include destructive quality inspection or cargo insurance. If you need cargo insurance for high-value shipments, please email us and we will provide you with the information through our email.
The Cross-Border E-Commerce Blog
Guides on China product sourcing from 1688 and Taobao/Tmall, DDP shipping from China to the USA, and Amazon FBA/FBM prep centre services for Amazon, eBay, Walmart and Etsy sellers.
How Product Sourcing from 1688 & Taobao/Tmall Works with DropZen
Sourcing products from China through 1688.com, Taobao.com and Tmall.com is the backbone of thousands of successful e-commerce businesses selling on Amazon, eBay, Walmart and Etsy. Yet for most western sellers, these Chinese wholesale marketplaces feel like a wall — the interfaces are in Mandarin, sellers rarely respond in English, and payments demand a Chinese bank account or Alipay wallet. DropZen Logistics bridges that gap by acting as your local Chinese sourcing agent.
What our 1688 & Taobao/Tmall sourcing service includes
Once you submit a link and quantity through our Product Sourcing form, our team places the order with the Chinese supplier on your behalf, coordinates payment in RMB, and receives the goods at our China facility. We then take photos of the received items and share them with you before the shipment leaves China.
Please note: our sourcing service is intentionally focused and transparent. We do not perform destructive quality inspection, factory audits, laboratory testing, or provide cargo insurance under this product.
Why sellers choose a China sourcing agent instead of buying direct
- Access to 1688 wholesale prices (typically 30–60% cheaper than Alibaba English listings).
- No need for a Chinese bank account, Alipay wallet or WeChat Pay.
- One point of contact for consolidated shipments from multiple suppliers.
- Faster reorders once your product is validated by our team.
Sourcing → DDP → Prep: a fully connected workflow
Because DropZen also runs its own DDP shipping lane and USA prep centre, you can hand us a 1688 link on Monday and receive Amazon-ready inventory in a US fulfillment centre by the end of the shipping cycle — with a single invoice and one team to talk to.
Inventory Return Policy
All incoming supplier shipments received at our warehouse are subject to the designated supplier return window (typically 5 to 7 days after arrival) once warehouse photos are provided.
- Return Window & Eligibility: Return or exchange requests must be submitted via email while items are still held in warehouse storage. Goods are strictly ineligible for return, exchange, or refund once they have been dispatched for DDP shipping or outbound freight.
- Supplier Policies & Fees: Processing returns is entirely contingent upon the original supplier’s acceptance policy. All shipping and logistics costs associated with returning items from the warehouse back to the supplier are the sole responsibility of the customer.
To open a return request, email info@dropzenlogistics.com with your order number and photos of the affected units while your inventory is still in our warehouse.
DDP Shipping from China to USA — What Amazon & eBay Sellers Need to Know
DDP stands for Delivered Duty Paid. It is the Incoterm in which the seller (or in this case, your freight forwarder — DropZen) takes full responsibility for delivering the shipment from a Chinese origin to the buyer’s US door, including ocean or air freight, US customs clearance, import duties, tariffs and last-mile trucking. For e-commerce sellers, DDP removes almost all of the paperwork and cash-flow surprises that come with importing goods from China.
Please note: Our DDP service does not include destructive quality inspection or cargo insurance. If you need cargo insurance for high-value shipments, please email us at info@dropzenlogistics.com and we will provide you with the information through our email.
What DropZen’s DDP shipping service covers
- Door-to-door delivery from a China warehouse to any US address, including Amazon FBA warehouses.
- US customs clearance and payment of duties on your behalf.
- Real-time tracking so you always know where your cargo is.
If you need cargo insurance for high-value shipments, please email us and we will provide you with the information.
How pricing is calculated — weight vs CBM (volume)
Freight companies charge on chargeable weight — the higher of actual weight (kg) or volumetric weight (CBM converted to kg). Light and bulky products (like foam mats or pillows) usually pay by volume, whereas dense goods (like tools or hardware) pay by weight. When you submit our DDP quote form we ask for both weight (kg) and dimensions (CBM) so we can calculate the fairest rate.
DDP + Prep Centre: a shortcut to Amazon FBA
If you tick “Need Prep Centre Service” in the DDP form, we route your shipment directly to our USA prep centre — no US address needed. Once your goods land, our team applies FNSKU labels, polybags, bundles and photographs your inventory so it lands at Amazon FBA compliant on the first attempt.
USA Prep Centre for Amazon FBA/FBM, eBay, Walmart & Etsy Sellers
A prep centre — sometimes called a “third-party prep and fulfillment service” — is a warehouse that receives your inventory, prepares it to marketplace standards, and forwards it to the correct fulfillment network. If you sell on Amazon FBA/FBM, eBay, Walmart WFS or Etsy, a specialised prep centre can be the difference between an ASIN that ships on time and a stranded shipment sitting in receiving purgatory.
The services DropZen’s USA prep centre provides
- FNSKU / barcode labeling — Amazon-compliant scannable labels applied over any manufacturer barcode.
- Polybagging — food-grade or standard polybags with suffocation warnings where required.
- Product photography — clean listing-ready product shots for Amazon, eBay, Walmart and Etsy.
- Bundling / kitting — combine multiple SKUs into one shippable unit with its own FNSKU.
- Bubble wrapping — protective packaging for fragile items.
If your prep needs fall outside this list, you can describe them in the Explain field on our quote form and our team will confirm feasibility and pricing.
Marketplace-specific requirements at a glance
Amazon FBA requires every unit to carry a scannable FNSKU that matches its ASIN. Items are also expected to be polybagged (with suffocation warnings for bags over 5″×5″), and bundled listings must be labeled as “Sold as Set — Do Not Separate”. Walmart WFS shares many of these rules but uses its own labeling standard. eBay and Etsy are more forgiving, but professional packaging and photography directly move the needle on conversion rate and buyer trust.
Why a prep centre pays for itself
Amazon rejects non-compliant shipments, and the recovery process is slow and expensive. Sending your inventory through a professional prep centre like DropZen means your first-attempt success rate approaches 100%, and your capital sits in a fulfillment network — where it earns revenue — instead of sitting in your garage waiting to be relabelled.
